Monthly remote support
A professional in your corner, without a weekly service bill.
Most pool owners who take care of their own water don't need someone showing up every week. They need someone to text when the pump won't prime, when the water goes cloudy the day before company arrives, or when a contractor hands them a quote that doesn't smell right. That's what these monthly plans are.
Every plan starts here
An on-site baseline test before remote support begins
Before we coach your pool from a distance, we test it in person. That baseline is what every reading you send afterward gets compared against — so each week we know exactly what was added, what changed, and what your water should look like.
- Full water panel: free and combined chlorine, pH, total alkalinity, calcium hardness, cyanuric acid, salt
- Metals and nutrients: iron, copper, and phosphates
- LSI calculated from your actual numbers and water temperature
- Pool volume confirmed, plus pump, filter, and runtime recorded
- Equipment pad walkthrough so we know what we're looking at on every call
The baseline visit is required for every remote plan and is quoted on-site — we don't give quotes or prices over the phone. Remote plans are available for pools in our service area (Northwest Austin, Cedar Park, Round Rock, Leander, Liberty Hill, Georgetown, and Hutto). Pools outside that area may carry a travel surcharge for any on-site visit.
Three levels of remote help
Billed monthly, change levels or cancel for the next month anytime. Plan fees are separate from on-site labor — but every plan discounts it.
Text & Photo Desk
For the hands-on owner who brushes and skims, and wants a professional checking the numbers.
- Text and email questions during business hours
- Send your test readings — get an LSI-based dose plan back, measured against your baseline
- Send a photo of your water, pad, or equipment and get a straight answer
- Seasonal reminders: leaf drop, freeze prep, spring start-up, runtime changes
- Member rate on on-site diagnostic visits
Video Pad Call
For the owner who wants eyes on the problem the same day, before it becomes a repair bill.
- Everything in Text & Photo Desk
- Live video troubleshooting sessions each month — walk the pad on camera and get talked through it
- Same-day response during business hours, ahead of non-members
- Written follow-up after each session: what we saw, what to do, what to watch
- Larger discount on on-site diagnostic visits
Remote Partner
For the owner who wants a professional quietly standing behind their pool all month, every month.
- Everything in Video Pad Call, with unlimited video sessions
- Weekly reading check-in: you send numbers, we send back exactly what to add
- Equipment file kept on record: pump, filter, volume, runtimes, part numbers, install dates
- Priority scheduling for any on-site service call
- Direct introductions to trusted specialists for electrical, calcium, mastic, and resurfacing
Already on weekly service? Priority scheduling and direct access are already yours — these plans are built for owners who maintain their own pool.
What you actually get
Office-side expertise, not a maintenance visit
Everything below happens by text, phone, or video. No truck, no trip charge, no waiting for an opening.
Reading your water like a pro would
Send your test results and get back an LSI-based interpretation — not just "add a pound of this." Which number is actually driving the problem, what to add, in what order, and what to re-test in 24 hours.
Pad and equipment troubleshooting on video
A pump that hums and won't prime, a filter running 8 PSI over baseline, a cleaner parked in one spot, a valve that got turned last summer. Most of it can be diagnosed on camera in fifteen minutes and fixed by you with a screwdriver.
Runtime and season planning
Turnover math for your actual pool volume and pump, adjusted by season. Run time is the setting that most often comes up short here, and getting it right usually saves more in chemicals than the plan costs in a year.
Buying decisions before you spend money
A straight answer on whether that variable-speed pump, salt system, robot, or heater is worth it for your pool — from someone who is not selling you the equipment.
Second opinions on quotes
Someone quoted you $2,800. Send it over. We'll tell you whether the scope makes sense, what's missing, and what a fair range looks like around here.
Emergency triage
Freeze warning, storm damage, a pool that turned overnight, a leak you just noticed. Members get triaged first — what to shut off, what to do right now, and whether it needs a truck today or can wait until Monday.
Straight talk
What a support plan is not
Same rule as everything else here: you should know exactly what you're buying before you buy it.
- It is guidance, not weekly service — the cleaning and dosing stay in your hands
- It is not a licensed pool inspection, and it is not electrical, gas, or structural advice
- Video and phone guidance is advice; you decide what to do at your own pool
- On-site labor, parts, and chemicals are billed separately, at your member discount
- Diagnostic visits are still scheduled around the weekly route, but members go to the front of the line
- Support hours follow business hours: Monday – Friday, 8:00 AM – 5:00 PM. Closed Saturday and Sunday.
Prefer to be trained once and left alone? Pool school is a single session at your pool. Want the whole thing off your plate? Weekly service is the answer.
Want a professional on retainer?
Choose 'Pool owner support plan' on the request form and tell us which tier fits. We'll get you set up and you'll have a direct line the same week.