Need help now
Something's wrong with the pool today.
Find what's happening below, do the immediate steps, then call. Most of these get worse by the hour, and a few of them get much cheaper if you act before tomorrow.
Call (737) 240-0544
Monday – Friday, 8:00 AM – 5:00 PM. Leave a message outside those hours with your address and what's happening — urgent situations get a call back. If there's any electrical hazard, standing water near a panel, or a downed line, call your utility first. That's not a pool problem.
The pool turned green
Do this right now
- • Don't swim in it. Not even a little.
- • Get the pump running and leave it running 24 hours a day until it's clear.
- • Empty every basket and the cleaner — flow is everything right now.
- • Brush the walls, steps, and ledge. Algae hides where circulation doesn't reach.
- • Don't dump in a random bottle from the pool store. If the stabilizer is too high, chlorine won't work no matter how much you add, and you'll have spent money for nothing.
What happens next
Recovery usually takes multiple visits over several days. How many depends on how far it went and whether the cyanuric acid is going to let chlorine work at all.
Green to clean →There's a party tomorrow
Do this right now
- • Call today, not tomorrow morning.
- • Run the pump continuously starting now.
- • Net the surface and empty the baskets yourself if you can.
- • Don't shock it an hour before guests arrive — high chlorine irritates eyes and skin.
What happens next
A one-time balance and clean can be arranged with short notice. What can't be fixed overnight is a pool that's actually cloudy or green — that needs days, not hours. Honest answer up front beats a wasted trip.
One-time services →A storm just went through
Do this right now
- • Look before you touch anything — a downed line near the equipment pad means call the utility, not us.
- • Skim the heavy debris out before it sinks and stains.
- • Empty the baskets, then empty them again in a few hours.
- • Check that the pump is primed and hasn't lost water.
- • Test and correct chlorine — storm runoff and organics crash it fast.
- • Don't drain the pool because it overfilled. Groundwater pressure after heavy rain can pop a pool out of the ground.
What happens next
Post-storm cleanups are a one-time service. If the filter took on a load of silt and organics, a clean is usually part of it.
One-time services →The pump stopped or is making noise
Do this right now
- • Turn it off at the breaker if it's screeching, smoking, or hot.
- • Check the pump basket and skimmer baskets — a starved pump is the most common cause.
- • Check the water level. Below the skimmer mouth and it's pulling air.
- • Look for air bubbles in the pump lid, which points to a suction-side leak.
- • Don't keep restarting it. A pump running dry destroys itself in minutes.
What happens next
Wet-side repairs and non-electrical replacements are handled in house. Anything high-voltage or panel-side goes straight to a licensed pro — and you'll get told which one it is honestly.
Repairs & referrals →A hard freeze is coming
Do this right now
- • Confirm freeze protection is enabled — it typically kicks in around 37–40°F.
- • Keep the pump running through the cold. Moving water is the protection.
- • If the power goes out, the pump stops and the protection is gone. That's the real danger.
- • In an extended outage, drain the pump, the filter, and the heater. Know where those plugs are before you need them.
- • Water features and raised spas freeze first. Shut them down ahead of the front.
What happens next
After it thaws, check for cracked housings, leaking unions, and a filter that no longer holds pressure before you refill and restart.
Freeze & vacation watch →Somebody got sick, or something got in the pool
Do this right now
- • Everyone out, and keep them out.
- • For a solid accident: remove it, don't vacuum it, and raise chlorine.
- • For diarrhea or vomit in the water, the pool needs a proper disinfection process and a long closure — this is not a shock-it-and-swim situation.
- • For a dead animal: remove and bag it, then disinfect. Wear gloves.
- • Run the pump continuously and filter for at least a full turnover afterward.
What happens next
If you're unsure whether the water is safe, don't guess. It's worth a call.
Pool care guide →One honest note
Not every emergency can be solved on your timeline.
A pool that's been green for a week won't be swimmable tomorrow, and anybody who tells you otherwise is selling you something. What you'll get here is a straight answer about how long it actually takes and what it will cost — before anyone drives out.
Tell us what's happening
Address, what the pool looks like, and when you need it usable. You'll get a realistic answer, not a maybe.